Contact Us
Whether you have a question about one of our reviews, want to flag an inaccuracy, or simply need to point us in a different direction, we want to hear from you. This page explains how to reach the Real Money Casino team and what to expect when you do.
How to Reach Us
The fastest way to get in touch is by email. Send your message to [email protected] and a member of the editorial team will aim to respond within 48 hours on business days. For complex enquiries it may take a little longer, but we will always follow up.
When writing to us, including as much context as possible helps us respond quickly and usefully. If your query relates to a specific casino reviewed on this site, please name it in your subject line.
What You Can Contact Us About
- Review accuracy: If you believe information on one of our casino pages is out of date or incorrect, please let us know. Reader reports are one of the ways we keep our content current.
- Editorial questions: Questions about how we research and rank casinos, or how our editorial process works, are welcome. You can also read more on our About Us page.
- Site corrections: Broken links, display issues or anything that looks wrong — we appreciate you flagging it.
- Responsible gambling concerns: If you or someone you know needs support with gambling-related issues, please visit our Responsible Gambling page for resources, tools and signposting to national support organisations.
- Terms and legal queries: For questions about how this site operates, please review our Terms and Conditions first. If your question isn't answered there, reach out by email.
What We Cannot Help With
Real Money Casino is an independent comparison and review site. We do not operate any of the casino platforms listed on this site, and we cannot access your account, process withdrawals, resolve payment disputes or intervene in any way with a casino's customer service team. For those matters, contact the casino directly through its own support channels.
Similarly, we are not able to offer legal or financial advice. If you have a dispute with a licensed operator, your state's gaming regulator is the appropriate body to approach.
Your Feedback Matters
Our reviews are based on independent research, but reader experience adds context that no amount of desk research can fully replace. If you have used one of the social casino platforms or real-money sites we cover and your experience — positive or critical — differs from what we describe, we want to know. Verified reader feedback directly informs how we update and weight our assessments.
We do not publish reader submissions verbatim, but the information genuinely shapes how we refine our ratings and write-ups over time.
Commercial and Partnership Enquiries
If you represent an online casino or related business and have a question about how this site works commercially, you can write to us at [email protected] with the subject line "Commercial enquiry." Please note that commercial relationships do not determine editorial rankings or ratings on this site — our review methodology is independent of any advertising or affiliate arrangement.
Response Times
| Enquiry type | Expected response time |
|---|---|
| General questions | Within 48 hours (business days) |
| Review corrections or factual disputes | Within 48–72 hours (business days) |
| Commercial or partnership enquiries | Within 5 business days |
We do not operate a live chat or phone line. Email is the only contact channel, and it is monitored on business days.
Thank you for taking the time to reach out. Reader input keeps this site honest, accurate and useful — and that is something we take seriously.